Privacy Policy for Squarebox

Effective Date: December 09, 2024

Squarebox ("we," "us," or "our") is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us by businesses ("Customers") and their end-users ("Users") when using our SaaS platform, Squarebox

1. Information We Collect

a. Information from Customers:

Account Information:This includes your business name, contact person’s name, email address, phone number, and billing information.
Platform Usage Data:Information about how your business uses our platform, including access logs, communication history, and account settings.

b. Information from End-Users (Users):

Contact Information:Data such as name, phone number, and any other details provided by the Customer about their Users for communication purposes.
Messages and Content:Any messages, images, or content shared between the Customer and their Users via the WhatsApp Business API or other communication channels integrated into our platform.

c. Technical Data

Log Information:Includes IP address, browser type, device information, operating system, and details about how the platform is accessed and used.
Cookies and Tracking Technologies:We may use cookies and similar technologies to collect information about your interaction with our platform to improve your experience.

2. How We Use Your Information

We use the information collected for the following purposes:

To Provide and Maintain Services:To enable Customers to manage and use the WhatsApp Business API and other communication tools within our platform.
To Facilitate Communication:To transmit and store messages and content between Customers and their Users.
To Improve Our Platform:To analyze usage patterns, troubleshoot technical issues, and enhance the performance and functionality of our platform.
To Provide Customer Support:To assist Customers with account-related queries, technical support, and troubleshooting.
For Billing and Payment:To process payments and manage billing information.
For Compliance and Legal Obligations:To comply with applicable laws and regulations, including data protection laws.

3. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share information in the following situations:

With Service Providers:We may share data with third-party service providers who assist us in providing services, such as cloud hosting, payment processing, and communication services.
With WhatsApp and Other Communication Providers:Data necessary for message transmission and delivery may be shared with WhatsApp or other integrated communication providers.
For Legal and Compliance Purposes:We may disclose data to comply with legal obligations, protect our rights, or respond to lawful requests from authorities.

1. Google API Services:

This application uses Google Service Account authentication
We do not collect or process any Google user data
We only access service-owned data through our Service Account credentials

2. AI/ML Statement:

We do not use any Google Workspace APIs data for developing, improving, or training AI models
We do not use any Google Workspace APIs data for developing, improving, or training machine learning models
We do not transfer any Google Workspace APIs data to third-party AI tools

3. Data Access:

All data accessed through Google APIs is strictly service-owned
No user data is collected, processed, or stored through Google Workspace APIs
No user authentication or OAuth consent flow is implemented

4. Service Account Usage:

Our application uses Google Sheets API and Google Drive API through service account authentication only
Access is limited to specific service-owned resources
No user data is accessed or processed

4. Data Security

We implement robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no security measure is completely foolproof, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Customers may request deletion of their data, subject to legal obligations.

6. Customer and User Rights

For Customers:

Access and Update:Customers can access and update their account information at any time through the platform.
Data Portability:Customers can request a copy of their data in a structured, machine-readable format.

For Users:

Consent Management:Users have the right to manage their consent for communications received via the WhatsApp Business API and other channels.
Opt-Out:Users can opt out of communications from the Customer at any time, and such requests must be honored by the Customer.

7. International Data Transfers

We may transfer data to service providers located in countries outside your jurisdiction, subject to adequate safeguards to ensure the protection of your personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our platform with the revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Squarebox

T-hub Phase 2, Knowledge city
Gachibowli, Hyderabad
500081
Email: hello@squarebox.ai
Phone: 8588810354