Terms and Conditions
Effective Date: November 12, 2024
Welcome to Squarebox! We get it – Terms and Conditions aren't exactly riveting reading, but they’re important. So, grab a coffee, settle in, and hang with us for a bit as we lay out the groundwork for using Squarebox, your go-to for seamless WhatsApp CRM. And hey, we promise, there’s no quiz at the end!
1. License and Permitted Use
1.1 Grant of License
Squarebox grants you a non-exclusive, non-transferable license to access and use our proprietary AI-powered WhatsApp CRM platform solely for your internal business operations.
1.2 Restrictions
Clients agree not to:
- Distribute, lease, sublicense, or share the Squarebox Platform with any third party.
- Modify, decompile, or reverse engineer the Squarebox Platform.
- Use the Platform for any unlawful purposes, including violating data privacy, consumer protection, or anti-spam laws.
2. Fees and Payment Terms
2.1 Service Fees
Clients will pay applicable fees based on the selected service package. Pricing details can be found on our Pricing Page . These fees are exclusive of taxes.
2.2 Payment Schedule
Payments are due within 30 days of invoice issuance. Failure to pay by the due date may result in suspended access to the Platform until all outstanding fees are settled.
2.3 Taxes
All fees exclude taxes, including Goods and Services Tax (GST). Clients are responsible for paying applicable taxes as required by law.
3. Term and Termination
3.1 Agreement Term
This Agreement remains effective for an initial term of 12 months from the Effective Date, automatically renewing unless a party provides written notice at least 60 days before the term’s end.
3.2 Termination
Either party may terminate this Agreement if the other party fails to remedy a material breach within 30 days after receiving written notice. Termination without cause requires 60 days' prior notice.
4. Confidentiality
4.1 Confidential Information
All non-public, proprietary information shared between the parties will be treated as confidential.
4.2 Obligations
Each party agrees to use reasonable care to protect the other party's confidential information and only use it to fulfill obligations under this Agreement.
5. Limitation of Liability
To the fullest extent permitted by law, neither party shall be liable for indirect, incidental, or consequential damages. Squarebox’s aggregate liability is limited to the fees paid by the Client in the preceding 12 months.
6. Warranties and Disclaimers
Squarebox warrants that the Platform will perform substantially according to our documentation. The Platform is provided "as-is," with all implied warranties disclaimed.
7. Dispute Resolution
7.1 Amicable Settlement
We encourage resolving disputes through good faith negotiations.
7.2 Arbitration
Unresolved disputes within 30 days may proceed to binding arbitration, as governed by the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad and proceedings in English.
8. Amendments and Changes to Pricing
Squarebox reserves the right to update these Terms. Any changes to pricing will be reflected on our Pricing Page, accessible from this page. Clients will be notified of significant changes that may impact their use of the Platform.
9. Governing Law
This Agreement shall be governed by the laws of India.
10. Force Majeure
Squarebox is not liable for delays or failures due to circumstances beyond our control, including natural disasters, terrorism, or governmental actions.
Need Help or Have Feedback?
If you made it this far, hats off to you! For any questions, feedback, or just to say hi, feel free to contact us. We're here to help and look forward to ensuring Squarebox is the best tool it can be for you. Cheers!
By email: hello@squarebox.ai or Phone: +91 8588810354
