For retail and D2C brands
Every "price please" answered, and every customer followed up.
Your customers ask about a reel at 9pm and order on WhatsApp the next morning. Squarebox puts every Instagram DM, comment and WhatsApp message in one inbox your team shares, sends order updates at ₹0.16, and brings customers back for the next collection.
14 days free·no card needed·starter credit included
For retail and D2C brands
Your customers ask about a reel at 9pm and order on WhatsApp the next morning. Squarebox puts every Instagram DM, comment and WhatsApp message in one inbox your team shares, sends order updates at ₹0.16, and brings customers back for the next collection.
14 days free·no card needed·starter credit included
The festive week is when customers go unanswered.
- 01Forty "price?" comments on one reel, and eighteen DMs, between two people.
- 02A delivery question asked on Sunday and answered on Tuesday.
- 03Order confirmations and dispatch updates typed by hand, order by order.
- 04A Diwali offer sent to everyone, including the people who bought it last week.
The festive week is when customers go unanswered.
- 01Forty "price?" comments on one reel, and eighteen DMs, between two people.
- 02A delivery question asked on Sunday and answered on Tuesday.
- 03Order confirmations and dispatch updates typed by hand, order by order.
- 04A Diwali offer sent to everyone, including the people who bought it last week.
How brands use it
From "price please" to repeat order.
Every DM in one placeInstagram and lead ads on both plans
Instagram DMs and comments, WhatsApp messages and Meta lead-ad forms land in one inbox, each with the customer's record and the purchases you've noted.
Your team shares the workBoth plans
Assign each conversation, tag it by collection and city, and see who has been waiting longest.
Sizes, prices and delivery areas answered at 10pmBusiness
Add your price list, size chart and delivery areas. The AI agent answers the questions it can, and leaves the rest for the morning.
Order and dispatch updates at ₹0.16Both plans
Confirm the order and tell the customer when it ships, as utility messages. Import the day's orders from a Google Sheet.
Offers to the right customersBoth plans
A Diwali offer to everyone who bought last year, not to everyone. Groups by tag, city and last purchase.
Follow-up until they orderBoth plans
A follow-up campaign goes to the customers who read your offer: pick them by read status and leave out anyone marked Ordered.
A festive card with every customer's name on itBusiness
Upload your customer list, pick a festive layout, and send each person a card with their name.
Every DM in one placeInstagram and lead ads on both plans
Instagram DMs and comments, WhatsApp messages and Meta lead-ad forms land in one inbox, each with the customer's record and the purchases you've noted.
Your team shares the workBoth plans
Assign each conversation, tag it by collection and city, and see who has been waiting longest.
Sizes, prices and delivery areas answered at 10pmBusiness
Add your price list, size chart and delivery areas. The AI agent answers the questions it can, and leaves the rest for the morning.
Order and dispatch updates at ₹0.16Both plans
Confirm the order and tell the customer when it ships, as utility messages. Import the day's orders from a Google Sheet.
Offers to the right customersBoth plans
A Diwali offer to everyone who bought last year, not to everyone. Groups by tag, city and last purchase.
Follow-up until they orderBoth plans
A follow-up campaign goes to the customers who read your offer: pick them by read status and leave out anyone marked Ordered.
A festive card with every customer's name on itBusiness
Upload your customer list, pick a festive layout, and send each person a card with their name.
Personalised images Business
A customer list in. A card for every customer out.
Type your brand's name and see the cards change.
Cost
What a month costs a three-person brand.
Three people answering DMs need the Business plan (Basic has room for two),. Messages are charged per message at our published rates. The quantities below are an example; your month will differ.
Cost
What a month costs a three-person brand.
Three people answering DMs need the Business plan (Basic has room for two),. Messages are charged per message at our published rates. The quantities below are an example; your month will differ.
“For us the customer relationship really starts after the purchase. We use Squarebox to send delivery updates and invoices, assign a technician to each installation, and follow up for feedback, all on WhatsApp. When a customer writes back, the right person picks it up with the full history in front of them. What we like most is the flexibility: we set it up around how our team works, not the other way round.”
Goutam S NayarDirector, Hamster Air Conditioners
What it does
- Instagram DMs and comments, WhatsApp and Meta lead ads in one shared inbox
- Customer records with tags, city and purchase history you add, in groups
- Order confirmations and dispatch updates inside WhatsApp
- Festive and new-collection campaigns, with follow-ups to the people who read but didn't reply
- Festive cards and loyalty cards for a whole customer list
What it doesn't
- Take payment or run a checkout inside WhatsApp. The order is agreed in chat; payment happens in your usual way
- Replace your store or order system. It keeps the conversation and the customer; orders come in from a sheet or a CSV. Shopify is coming soon
- Track parcels. You send the dispatch update; the courier's tracking stays with the courier
FAQ
Questions brands ask.
Questions brands ask.
If two people answer WhatsApp, Basic at ₹2,499 a month works. For the AI agent, automations or personalised cards, or three or more people, you need Business at ₹4,999 a month.
No. Squarebox is for brands that sell through conversations: the order is agreed in the chat and paid in your usual way. If you need a storefront with a cart and in-chat payments, you need a different kind of tool.
Yes, on Business. Comments on your posts and reels, DMs and WhatsApp messages sit in one list, each with the customer's record. Meta lead-ad forms come in on both plans.
An order confirmation, dispatch update, refund confirmation or feedback request is a utility message at ₹0.16. An offer, a new collection, a recommendation or a "we miss you" is a marketing message at ₹1.05. Replies to a customer within 24 hours of their message are free for the first 1,000 a month per number, then ₹0.16. GST is added. Put an offer inside an order update and WhatsApp charges it as marketing.
Only with an approved template, and only if they agreed to receive WhatsApp messages from your brand by name — on your order form, your website or in a chat — and can opt out. WhatsApp also limits how many marketing messages one person receives from all businesses together; the limit isn't published. DND and DLT registration are SMS rules, not WhatsApp rules.
Yes. Import a CSV on both plans, or sync a Google Sheet that keeps adding new rows automatically. Shopify is coming soon.
You pick one of our ready layouts. Upload your customer list and Squarebox creates one image per row, ready to send to each customer in a campaign. It's on the Business plan.
The AI agent on Business answers from the documents you add — your price list, size chart and delivery areas — and leaves what it can't answer for your team. It doesn't check live stock.
Be ready before the festive season.
Try Squarebox free for 14 days. No card and no payment. Connecting your own number usually takes a few working days, so start before the season.
Be ready before the festive season.
Try Squarebox free for 14 days. No card and no payment. Connecting your own number usually takes a few working days, so start before the season.